Privacy Policy

Effective Date: March 1, 2026

Welcome to Kachingo Casino. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kachingo.com and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect and process the following data about you:

Personal Identification Information: Name, date of birth, gender, email address, postal address, phone number, and other similar contact data.
Account Information: Username, password, payment details, transaction history, and account preferences.
Verification Information: Identification documents (e.g., passport, driver’s license) for age and identity verification as required by UK gambling regulations.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data to:

Provide, operate, and maintain our casino services;
Process your registration, identity verification, and age verification;
Manage your account, including processing deposits, withdrawals, and bonuses;
Comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations;
Communicate with you about your account, transactions, and updates to our services;
Send you marketing communications where you have consented to receive them;
Improve our website, services, and customer support;
Prevent fraud and other illegal activities;
Conduct data analytics and research to enhance user experience.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on the following legal grounds:

Performance of a contract: To provide you with our casino services;
Compliance with legal obligations: To comply with UK gambling laws and regulations;
Legitimate interests: For fraud prevention, service improvement, and marketing (where balanced against your rights);
Consent: Where you have given clear consent to receive marketing communications.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law;
Third-party service providers who assist us in operating our business, such as payment processors, identity verification providers, and IT service providers;
Affiliates and partners involved in providing promotional offers or bonuses;
Fraud prevention agencies and credit reference agencies;
Other entities in the event of a merger, acquisition, or sale of assets.

All third parties are required to protect your personal data in accordance with applicable data protection laws.

5. International Transfers

Your data may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your personal data in accordance with UK data protection laws, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

8. Your Rights

You have the following rights under UK data protection laws:

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete data.
Right to erasure: You can request deletion of your personal data where there is no lawful reason for us to keep it.
Right to restrict processing: You can ask us to limit how we use your data.
Right to data portability: You can request your data in a structured, commonly used, and machine-readable format.
Right to object: You can object to our processing of your data for direct marketing or legitimate interests.
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and deliver personalised content and advertising. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Kachingo Casino
Email: [email protected]
Phone: +44 20 7946 0958
Address: 15 St. John’s Lane, London, EC1M 4AA, United Kingdom

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. Visit https://ico.org.uk for more information.